The Rapid, located in Kent County, Michigan has met the Standard of Excellence and is designated a Best Workplace for Commuters. To encourage alternative commuting to its employees, The Rapid provides free bus passes to all its employees and their immediate family members and encourages employee use of the transit system. The Rapid offers the public carpool matching program and vanpooling program to its employees, along with its guaranteed ride home program.
The Rapid is the public transportation provider in Kent County, Michigan, primarily serving the cities of East Grand Rapids, Grand Rapids, Grandville, Kentwood, Walker and Wyoming. It provides fixed route bus and paratransit demand response transportation to the region, as well as serving as a regional mobility manager. The Rapid transported more than 9 million trips in 2009, more than doubling its ridership over the past ten years. The Rapid serves as the local rideshare office for West Michigan, including Kent, Ottawa and Allegan Counties. Its services include an online carpool matching service for the general public (www.wmrideshare.org) as well as customized matching sites for local employers, and a regional vanpool service, the RapidVan program.